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Should companies outsource or fight to retain employees?

Americans are changing jobs in record numbers, which has human resources managers faced with the daunting situation of how to increase benefits in order to retain an employee who may soon be quitting. Wishup founder Neelesh Rangwani suggests using outsourced virtual assistants to solve the employee retention problem.

DELHI, India, February 21, 2022 /PRNewswire-PRWeb/ — The U.S. Bureau of Labor Statistics reports that 4.3 million U.S. workers quit their jobs in December 2021(1), down from the record 4.5 million who quit in November 2021. A recent survey indicates that most of these workers are leaving their jobs in search of better pay and benefits.(2) This mass exodus, according to Neelesh Rangwanifounder of delhiWishup, a New York-based virtual assistant provider, is creating both financial and administrative problems for employers with no end in sight. “By all indications,” says Rangwani, “the so-called big resignation is not a temporary blow. ‘a workforce.’

The Great Quit, Rangwani notes, began in April 2021, when a record 3.8 million American workers quit their jobs in a single month, most of them in search of higher pay. , better conditions, a healthier work/life balance, or some combination of all of these factors. The movement, which continues, has changed the employer-employee dynamic and redefined the expectations of employees at all levels.(3)

Talent, says Rangwani, is increasingly difficult to retain. On the one hand, the Internet is a great equalizer; employees can see what benefits others are receiving and they want the same. Additionally, the COVID pandemic has acclimated workers to the flexibility and balance of a modified work/home environment. Remote work has become a currency of exchange: people no longer want to return to the office. “Why do companies offer more and better perks,” asks the Wishup co-founder Vivek Gupta. “Because it has become the norm. The growth of the company goes hand in hand with the compensation of employees.”

The statistics, notes Rangwani, confirm this assessment. According to a recent survey, nearly 50% of all American workers describe their company as understaffed. However, compared to workers who do not consider their workplace to be understaffed, the same 50% are nearly twice as likely to say they have considered quitting their job in the past three months.( 4)

According to Rangwani, one of the factors that often contributes to the feeling of too little intervention on the bridge, both from management and the general workforce, is the overload of employees at all the levels by essential but non-decisive administrative tasks for the company. An increasingly attractive solution to this problem, according to leading HR experts(5), is using technology to access a growing, well-trained global talent pool. Indiafor example, says Rangwani, a largely English-speaking nation with a highly skilled workforce, is a primary source of qualified, college-educated executive assistants.

The Great Resignation, says Rangwani, will work itself out over time. In the process, he believes it will create a somewhat transformed American workplace in which Internet-based outsourcing will play a major role. Talent is expensive, he notes, and global economic conditions make it possible to provide highly skilled executive assistants at an overall rate significantly lower than what the same level of skill would cost in the United States.

Indiahe says, offers the opportunity to hire experts who are trained and ready to handle recurring and specialized tasks such as social media maintenance, online research, billing and payment, e-commerce support and other functions that can keep business leaders, especially leaders of small and medium-sized businesses. small businesses — to be able to focus on growing their business.

“We understand what’s going on in the American workforce,” Rangwani says, “and how it needs to change and grow with the economy. India can be an important part of that change and growth, especially since American companies don’t have to “break the bank” to gain and retain employees. »

About Wisup:
Wishup is a virtual assistant marketplace that connects a group of talented individuals with business owners/entrepreneurs. They work together towards a common goal to achieve business growth. Wishup’s Dedicated Virtual Assistants work one-on-one with the hiring company, assigning tasks directly to them. Trained in over 50 tasks in-house, Wishup’s virtual assistants are ready from day one. Only the 1 to 2% of the best candidates are retained. For more information, visit

1. Ahearn, Thomas; “The ‘big quit’ continues as 4.3 million quit their jobs in December 2021“; February 2, 2022; job selection resources;
2. Mearian, Lucas. “No end in sight for the big quit; workers keep quitting for better pay and benefits.” computer world, Jan 6,
3. Lisa, Andre. “The number of Americans quitting their jobs in 2021 – and will it continue to rise?” Yahoo!,
4. Rosenbaum, Eric. “A vicious feedback loop in the labor market makes the big quit even worse – for employers.” CNBC, 5 Nov
5. Hammel, Rick. “Council Post: Navigating Choppy Waters: Tips for HR Leaders in Rapidly Transforming Industries.” Forbes, August 31,

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