Georgina called triple zero with chest pains. She died while waiting nearly 2.5 hours for an ambulance in the Perth metropolitan area

Nearly 2.5 hours after raising the alarm, an ambulance finally arrived and paramedics found their patient dead of a suspected heart attack.

Wild was found on her couch, her television still on and the front door unlocked.

His family say they need answers.

St John Ambulance chief executive Michelle Fyfe said: ‘Sometimes words just aren’t enough… there are no words that can make things better… there are no words’ .

Fyfe said she was doing everything she could to have all her resources on the front line.

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“We are funded to a certain level, we are funded to provide a certain level of service and we provide it,” she said.

Fyfe said she recruited beyond what the organization was funded for.

“We are continuing our discussions with the state government, the Department of Health, regarding funding levels. Absolutely.

“We continue to discuss this with them and continue to discuss additional resources, both in the metropolitan area but certainly in the regional areas.”

Health Minister Amber-Jade Sanderson said she was deeply concerned about the incident and her thoughts and condolences were with the family involved.

“St John assured me that a full and proper investigation would be carried out and I have requested that a representative from the Department of Health be part of the review,” Sanderson said.

“It is absolutely essential that when someone is in urgent need of an ambulance, it arrives in a timely manner. I expect St John to do everything reasonably possible to provide prompt and efficient service to people in Western Australia.

“This includes activating the critical worker policy to reduce staff furlough pressure, which I believe has now been done.”

Sanderson said WA Health was working closely with St John to support them and provide assistance, including ensuring that two other private ambulance services were available to meet the need.

Last week, Today reported the case of a Geraldton woman, Cherrille Quilty, who went to the emergency department at Geraldton Hospital after experiencing chest pains, but could not be transferred to a major hospital from Perth where she had been told she had to go.

However, a series of ambulance and flight delays kept her from flying south until Monday afternoon.

The grandmother spoke to Today from his hospital bed, desperate for help to get timely treatment.

“The first flight went without me because an accident was a priority, which is understandable,” Quilty said.

“The second flight on Saturday evening had no doctor available.

“Sunday evening there was a transportation problem with St. John Ambulance.

“They could have put me in an ambulance with another patient but instead called another ambulance which never arrived because it was called for another job.”

She called WA’s healthcare system a “bloody disgrace”.

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