Food: supermarkets add biometric payment options

Today, in food retail, biometric payment options are expanding to more grocers, while Gorillas plans to lay off 300 employees. Plus, Walmart is aiming to make 1 million drone deliveries by the end of the year, and a restaurant owner chats with PYMNTS about how artificial intelligence (AI) is revitalizing the phone ordering business of the brand.

Biometric grocery payment options grow as shoppers seek frictionless payment

As grocers accustomed to the speed and convenience of online shopping grow increasingly frustrated with the cumbersome traditional checkout process, businesses are finding new ways to remove friction from the checkout process. Last week, Mastercard announced the addition of biometric payment options and Amazon brought its pay-by-palm capabilities to new Whole Foods Market locations.

German delivery service Gorillas cuts 300 jobs

German grocery delivery app Gorillas will lay off 300 employees – a move that halves its administrative staff – as the company transitions from expansion to profitability, CEO Kagan Sumer said, adding that the company had tripled in size since October, when it raised $921 million. , but was not profitable.

Walmart improves drone delivery with Amazon, expands program to 6 states

Walmart announced it was expanding its unmanned aerial delivery service with partner DroneUp to six states, with plans to complete 1 million drone deliveries by the end of the year. In describing the new initiative, the company said the service area will include 4 million homes and tens of thousands of eligible items.

Voice command AI helps restaurants keep up with demand

Victor Matchie, owner of Aloha, Oregon-based sandwich chain Monkey’s Subs, spoke to PYMNTS about how the company’s conversational AI voice assistant, from speech recognition company SoundHound, enables restaurant to meet demand without the bottlenecks that might otherwise result from appeal. peak hour orders.

Zomato CEO: ‘The jury is still out’ on India’s super apps

In a call with analysts discussing Zomato’s Q4 2022 financial results, Deepinder Goyal, co-founder and CEO of the company, expressed skepticism about the viability of the super app model in India.



On: Shoppers who have store cards use them for 87% of all eligible purchases – but that doesn’t mean retailers should start buy now, pay later (BNPL) options at checkout. The Truth About BNPL and Store Cards, a collaboration between PYMNTS and PayPal, surveys 2,161 consumers to find out why providing both BNPL and Store Cards is key to helping merchants maximize conversion.

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