Epicor and MicroStrategy Collaborate to Deploy New Epicor Predictive Maintenance Assistant for Automotive Users | News

AUSTIN, Texas–(BUSINESS WIRE)–May 18, 2022–

Epicor, a global leader in industry-specific enterprise software to promote business growth, today announced an agreement with global analytics and business intelligence provider MicroStrategy Incorporated to deploy the new Epicor Predictive Maintenance solution. Assistant (PMA) via MicroStrategy’s HyperIntelligence® technology. HyperIntelligence integrates instant, click-free insights into users’ existing business tools, providing convenient, ubiquitous access to data at virtually any decision point.

Epicor PMA combines artificial intelligence technologies with deep company knowledge of parts consumption by vehicle year/make/model/engine and by market to help users, including service providers and consumers, predict upcoming maintenance and repair events. This capability can help service companies accelerate their growth by providing comprehensive, data-driven recommendations to their customers.

“This is a critical step in helping stores and their customers make fact-based decisions about vehicle care,” said Tim Hardin, senior vice president and general manager of automotive at Epicor. “Creating this AI-powered insight is only part of the equation – we also ensure it is readily available and consumable by store professionals and other customers.”

HyperIntelligence delivers data through “maps” that appear in the apps people already use to do their jobs. The user simply hovers over keywords or phrases to bring up a map and preview available data. The technology also allows users to act on data insights directly within their existing applications.

Each HyperIntelligence map is built using MicroStrategy’s governed metadata semantic layer, which helps match information to the vehicle and service(s) in real time as the service writer prepares an estimate and/or or interacts with the vehicle owner.

“As a leader in embedded analytics, we’re radically innovating better experiences, like HyperIntelligence, to accelerate insight-based decision-making for everyone, not just data-savvy analysts. It’s solutions like these that set us apart from everyone else in the analytics industry,” said MicroStrategy President Phong Le. “We are excited to play a vital role as Epicor transforms the automotive service market. Suppliers win. Service providers win. Consumers are winners. All of this is made possible by the power of our platform.

Epicor’s aftermarket data analytics today provides visibility into more than one billion parts transactions and nearly 140 million vehicle repair events annually. Additionally, the company’s cloud data pools track the current availability and historical performance of in-stock items representing virtually every popular product brand and category. In addition to the new PMA solution, Epicor introduces an AI-based predictive inventory assistant for parts wholesalers and retailers. Epicor’s industry data analytics solutions already widely used in the automotive aftermarket include market performance indices for industry brands and items; auto part replacement rates; vehicle repair market “baskets” comprising related items and adjacent repair events; and brand-specific product catalog holes and market coverage analyzes by vehicle.

For more information on Epicor’s aftermarket industry data analysis, visit https://www.epicor.com/EPICResults or call 888.463.4700 (option 5).

About MicroStrategy

MicroStrategy (Nasdaq: MSTR) is the largest independent, publicly traded analytics and business intelligence firm. The MicroStrategy Analytics Platform is consistently rated the best in business analytics and is used by many of the world’s most admired brands in the Fortune Global 500. We pursue two business strategies: ( 1) grow our business analytics software business to further our vision of Intelligence Everywhere and (2) acquire and hold bitcoin, which we view as a trusted store of value backed by a robust, public, and open-source architecture, unrelated to sovereign monetary policy. For more information about MicroStrategy, visit www.microstrategy.com.

About Epicor

Epicor Software Corporation equips hard-working businesses with business solutions that make the world go round. For nearly 50 years, Epicor customers in manufacturing, distribution, LBM, retail and automotive have trusted Epicor to help them do business better. Epicor’s innovative solution sets are carefully selected to meet customer needs and designed to flexibly respond to their rapidly changing reality. With deep industry knowledge and experience, Epicor accelerates its customers’ ambitions, whether to grow and transform, or simply to become more productive and efficient. Visit www.epicor.com for more information.

Epicor and the Epicor logo are trademarks of Epicor Software Corporation, registered in the United States and other countries. Other brands mentioned are the property of their respective owners. The product and service offerings described in this document are produced by Epicor Software Corporation. Results are not guaranteed and each user’s experience will vary.

See the source version on businesswire.com: https://www.businesswire.com/news/home/20220518005183/en/

CONTACT: Aaron Masterson

Global Head of Corporate Communications


612-702-2182 Drew Shippy

Pinnacle Media (on behalf of Epicor)


330-688-3500 Hugh Owen

Marketing Director


(703) 848-8600



SOURCE: Epicor

Copyright BusinessWire 2022.

PUBLISHED: 05/18/2022 09:00 / DISK: 05/18/2022 09:02


Copyright BusinessWire 2022.

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