Clinical Support Assistant job at UNIVERSITY OF SOUTHAMPTON

Hearing implant service

Location: Campus Highfield
Salary: £21,135 to £24,871 per year
Full time, permanent
Closing Date: Friday, June 17, 2022
Date of interview: Wednesday 06 July 2022
Reference: 1825022LH

The University of Southampton Hearing Implant Service (USAIS) provides a regional service to provide hearing implants to deaf adults and children located at the University of Southampton Highfield Campus. USAIS is looking for a highly motivated individual to join the multidisciplinary team.

As an experienced administrator, you will join our customer service team by assisting with the purchase of patient hearing technology and the receipt, management, safe storage and transportation of high value hearing implants. You will quickly develop close working relationships with vendors and be the primary point of contact for administrative processes related to repairs of defective patient equipment returned to the clinic. You will be the first point of contact for patients having problems with their equipment and you will acquire the technical skills to enable you to troubleshoot the equipment. You will also be part of the team managing the busy front desk and reception, acting as the first point of contact for a wide range of visitors, some of whom will be deaf and have communication difficulties related to their disability.

To be successful, you will demonstrate your ability to work in a team and build relationships and provide customer-focused service. You will be comfortable on the phone and in direct contact with people and will be proficient in the use of Microsoft Office. It would be advantageous if you have experience working with communication difficulties or deafness and specialized financial management applications such as Agresso, as well as experience managing a clinic schedule through a time management system. patients.

You will be highly motivated to work within a dynamic team with minimal supervision and be able to find solutions to challenges. You will need an excellent level of English, good computer skills, good knowledge of Microsoft Office.

Satisfactory standard-level Disclosure and Barring Service authorization may be required for this role.

In exchange we offer:

  • A contributory pension plan
  • 20 days off increasing to 24 after 4 years plus 8 public holidays and 6 additional public holidays (closing days)
  • On-site subsidized health and fitness facilities; cycle-work program
  • A range of discounts that includes dining, retail and entertainment.

Informal inquiries to Anna Read, Senior Administrator or Laura Jennings, Clinical Support Manager at USAIS.

Contact USAIS by phone on 02380 593522 or email or

For more information on the work of USAIS, visit

Closing Date: June 17 or earlier if sufficient interest.

Selection interviews: week starting 20and June

Formal interviews: wednesday 6and July

Application procedure

You must submit your completed online application form to The deadline for applications will be midnight on the closing date listed above. If you require assistance please call Hannah Nash (Human Resources Recruitment Team) on +44 (0)23 8059 4043 or email Please quote reference 1825022LH in all correspondence.

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